Ghost mode: pause everything on purpose

One switch silences all detection and alerting: indefinitely, for N hours, or until a date; also reachable from the agent's menu.

Ghost mode is the master off switch. While it is on, going offline declares no outage, sends no check-in email, and alerts no one. Use it for vacations, flights, or any stretch where you simply do not want to be watched.

The Ghost mode quick action panel with the duration selector — Turning on Ghost mode from the Overview quick action.

Turn it on indefinitely, for a set number of hours, or until a specific date and time (up to 30 days).
Timed ghost windows expire on their own; indefinite stays on until you turn it off.
It is available as a quick action on Overview and from the agent’s menu bar icon, which turns into a small ghost so you can see at a glance that alerting is paused.

Ghost mode is honest about its tradeoff: while ghosted, a real emergency also goes unreported. For recurring quiet time, online hours (in Availability) is usually the better tool; for planned vacations and holidays, add ghost mode time blocks under Scheduled time away or switch on a holiday calendar, both in Availability; ghost mode itself is for right-now exceptions.